Visitor Information Adviser

Job introduction

Job title:  Visitor Information Adviser

A bit about us:

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.  Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.  

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. 

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone! 

The Role: 

• Liverpool City Council currently operate the Tourist Information Centre and as such are looking to recruit a dynamic Information Adviser with experience of delivering a customer focused service to within a tourism related environment
• As a Visitor Information Adviser, you will contribute to the efficient day to day operation of the Information Desk ensuring outstanding levels of service and contributing to achieving service targets
• The ability to develop positive working relationships with a wide range of people and to work under pressure is essential to this role, as is experience of Epos till systems and dealing with the public
• The needs of our Tourist Information Centre are fluid; working in this role is not always a 9am-5pm / Monday to Friday role. You agree to work flexibly over a 7-day week when required, which may include unsociable hours, weekends and bank holidays; this will be allocated on a roster basis. You may be required to work across multiple sites depending on business needs

This role is Fixed Term for 7 months to support the delivery of the service during the cruise calls and city events from March to October.

Our offer to you:

• At least 27 days holiday rising to 35 after 5 years service.- option to purchase further days
• Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception
• Part of the Local Government Pension scheme – option to join the AVC scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:

Closing Date is: Midnight Wednesday 19th March 2025.

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like to talk to a member of the team about the role or have an informal discussion, please contact Jackie Crawford at jcrawford@liverpoolcityregiondp.com

Watch our recruitment video and see what life is like working at Liverpool City Council – 

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.