Isle of Wight (On-Site)
Permanent, Full time
Basic DBS check required
Grade 10, £36,778.00 to £39,522.00 per annum
37 hours
37 hours per week
An opportunity has arisen to join the ICT Applications Support and Training team. As the Senior ICT Applications Support and Training Officer, you will be part of a hardworking, busy team supporting all departments across the council. You will help to provide a high-quality applications support and training service within the ICT Operations department ensuring all customer requests, incidents and problems are captured and progressed swiftly to deliver robust, reliable and cost-effective ICT which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied but the essential skills and experience required for the role includes, but is not limited to, the monitoring, support and triage of customer requests, escalation of complex issues to provide a timely resolution, ensuring data integrity of business applications, assisting in testing across all environments, supporting the team lead and deputising in their absence, line management of officers within the team, creating training materials and delivering this via face to face and virtual sessions.
Practical hands-on skills and knowledge in corporate applications such as Paris, ICS, Swift, Mosaic, SharePoint, and SAP would be advantageous and previous experience of delivering training, working to best practice, striving for continuous service improvement, and a logical approach to problem solving with a minimum of 3 years’ experience of implementing high quality, customer focused ICT services within an ITIL environment are essential.
This is a challenging but highly rewarding role that would suit a motivated, committed and disciplined individual who will become fully integrated into the current team. You will need to demonstrate a proactive approach, the ability to prioritise workloads, excellent communication skills, attention to detail and the ability to take ownership.
… And by joining us at #Team IWC you will benefit from a range of benefits.