Senior Area Housing Manager

Senior Area Housing Manager
£40,212 - £48,915
37 hours per week - Maternity cover (11 months)
Hybrid working

About the role

As one of our Senior Area Housing Managers, we’re looking for an experienced housing professional to manage and lead a small team of housing officers covering all aspects of housing and estate management.

You’ll help to provide a customer focussed generic tenancy management service to approximately 2,800 residents occupying general needs and leasehold accommodation in the Borough. You’ll be joining a motivated team focussed on tenancy sustainment, improving our estates and reducing rent arrears.

About you

As a Senior Area Housing Manager, you’ll need to demonstrate how you can effectively manage, develop and motivate your team to achieve key performance measures, and must be able to work collaboratively with colleagues to resolve enquiries and complaints.

You will:

• have experience of managing housing officers covering performance management, team development and service improvement.
• be able to deal with difficult situations involving clients with complex needs to provide appropriate outcomes
• have excellent verbal and written communication skills
• be good at managing conflicting priorities and be able to work in a pressurised environment
• be committed to safeguarding children and adults
• A qualification in housing is desirable but not essential

You’ll also manage casework for high level rent arrears cases progressing cases and presenting them in County Court as necessary, working closely with our inhouse Tenancy Support Officer and benefits department.

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

You’d be working within our Tenancy Services Team within the Housing Services and Business Development Department, committed to providing a high quality and professional landlord service, taking fair and proportionate action to ensure that tenancy obligations are met and being the trusted point of contact for our customers.

Benefits

• Opportunities for working from home depending on service need.
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• Health and Dental insurance plan after 3 years’ service
• Mileage allowance

How to apply

For more information on the role and to apply please visit: Runnymede Borough Council jobs website and Latest vacancies – Runnymede Borough Council.

Please ensure you complete all sections on the online form and evidence how you meet the requirements of the role in your personal statement. Please note, CVs on their own will not be accepted.

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425516 who will be able to assist you.

For an informal chat about this role please contact Daniel Lloyd, Head of Tenancy Services by emailing daniel.lloyd@runnymede.gov.uk.

Closing Date: Monday 3 February 2025

Interview Date(s): TBC

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.