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Revenues Enforcement Officer
Leicestershire (Hybrid)
Permanent, Full time
No DBS check required
£25,992 to £27,711
37 hours
Join Our Team as a Revenues Enforcement Officer!
We are currently recruiting two Revenues Enforcement Officers to join us at a critical and exciting time as we bring our outsourced Revenues and Benefits Service back in house to be delivered by the Council. This creates a unique opportunity to shape and influence the development and delivery of a brand-new service.
Role Overview: To work as part of the Recovery Team, dealing with all aspects of debt recovery using Capita One Revenues and Benefits and One Digital Software. Liaise with customers over the phone or in person to negotiate acceptable payment agreements within defined guidelines. Monitor payment arrangements and intervene at an early stage if customers default on their agreed repayment plan.
What We Offer:
- Agile working for many roles
- Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
About the Council: Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood, Customer Focused, and Working Together.
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs
No Agencies please.