Business Support Officer

Job Title: Business Support Officer (Waste, Recycling & Cleansing)

Location: Earlswood Depot, Redhill, Surrey

Salary: £27,423- £28,638 per annum (pro rata for part time)

Hours: 36 hours per week or 20 hours per week

Basis: Fixed Term Contract (2 Years)

Vacancies: 2*

*2 Vacancies: 1 x 36 hours per week and 1 x 20 hours per week. Please state clearly on your application which post you are interested in.

About the Role

We are looking for a self-motivated person who can work in our Recycling and Cleansing team, supporting the delivery of our statutory services and associated project work.

Working with operational managers and other business support officers, you will use your excellent administrative, customer service and IT skills to support the Council’s recycling services to residents, commercial customers and developers. 

Using your IT skills, you will work alongside the primary system administrator for the waste collection software (Bartec). You will also support IT specialists in the development of the system.

Some of the duties include:

• Dealing with enquiries from residents, developers, and commercial customers, both by phone, email or letter.
• Advising on the disposal of refuse and recycling, in line with government legislation.
• Managing the trade waste account, invoicing, non-payments, collection schedules.
• Managing the Garden waste membership database
• Administering refunds.

If you have an analytical mind, with strong attention to detail, are enthusiastic and can hit the ground running, we’re keen to hear from you! 

A hybrid working policy is in place.

About the Person

• Excellent written, spoken communications and IT skills are essential.
• Experience of working on projects would be an advantage.
• You will need to be comfortable and confident with internal and external audiences.
• You are able to work both independently and as part of a team.

Staff Benefits
In exchange for your expertise, experience, and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with competitive annual leave and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, and salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.

Additional Information 

For an informal discussion about the role, please call Ryan Bashford, Business Support Team Leader on 01737 276759.

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

Closing date: Sunday 9 February 2025 at 23:59*
Interview date: w/c 17 February 2025

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See 'Who we are' as a council, to find out more about us: Who we are | Working here | Reigate and Banstead

*On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.