Customer Service Team Manager

The Department: Customer Service Centre
Full Time, Permanent
Salary: £37,137 - £38,951 per annum

We are looking for a highly motivated experienced customer service professional with a passion for customer service to join our Customer Services Management Team. You will need to be a strong communicator and a good team player with excellent IT skills. Our Customer Service Centre (CSC) provides a wide range of services which can be accessed by telephone through our call centre, in person at our visitor centre, by email or via the Council’s website.

Working with the other Team Manager, you will be responsible for the day to day management of the CSC.

You will develop and support a team of CSC Representatives managing the daily allocation of CSC staff to meet the business demands in all areas. Supporting staff and managing performance and training.

Applicants will ideally have experience in line management and in dealing with the public directly in a service provider environment. Previous experience as a team leader or manager in a call centre or local authority would be an advantage. You will need to be flexible to work shifts across our opening hours of 8.30am–5.30pm Monday to Thursday, 8.30am to 5.00pm Friday.

What we offer:-
We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 30 days (if applicable), a generous employer contribution pension scheme, life assurance, flexible working, career development, free on-site parking, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to discounted activities and days out.

For an informal discussion about the post, please contact Mandy Baker, Customer Service Manager, (T:) 01923 727167

A basic DBS / Enhanced DBS check will be carried out for this post

Closing date: Friday 27th December 2024

Three Rivers District Council’s corporate vision is that the district be a great place to live, work and visit. That vision is one we hold for everyone. The council is dedicated to the promotion of equality of opportunity and to removing any discrimination in service delivery, procurement, employment and improving access to services for all residents.