Waste Services Assistant

Are you an organised and customer-focused individual with a passion for waste management and environmental sustainability? West Berkshire Council is seeking a Waste Services Assistant to join the Waste Management team, reporting to the Principal Waste Officer (Operations). This is an excellent opportunity to contribute to the delivery of high-quality waste services and support residents in achieving recycling and waste reduction targets.

 

The Role

As a Waste Services Assistant, you will be the first point of contact for customers regarding waste and recycling enquiries. Your key responsibilities will include:

• Taking payments and responding to payment queries relating to the garden waste collection service.
• Responding to customer enquiries via phone, email and online forms.
• Providing accurate information and advice to customers on the garden waste collection service and other waste and recycling services.
• Maintaining records and databases related to service requests and enquiries.
• Assisting with the implementation of waste minimisation and recycling initiatives.

In addition to customer support, you will also be involved in administrative tasks to ensure the smooth operation of waste services.

The ideal candidate will possess the following skills and attributes:

• Excellent communication skills, with the ability to engage and inform customers.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Attention to detail and accuracy in data entry and record keeping.
• Problem-solving skills, with the ability to handle customer complaints and enquiries.
• A positive and proactive attitude towards waste management and environmental sustainability.
• Experience of working in a fast-moving customer focused environment.

 

This role is fixed term for 5 months from start date - Time limited project

 

West Berkshire Council offer excellent employment benefits such as:

• Flexible working wherever possible between the hours of 07.00-19.00
• Hybrid working wherever possible working 40% in the office
• Access to a wide range of training and development opportunities 
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• You will also be entitled to a generous annual leave entitlement starting at 28 days  per annum (plus public holidays) Rising by an additional 5 days after 5 years’ service.

 

Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. 

For an informal discussion to learn more about the role, please contact Jenny Rae on 01635 519193 or email jenny.rae1@westberks.gov.uk.

 

If you are interested in joining our team and making a difference in waste services, please submit your application before the closing date.

Explore everything that a career with West Berkshire Council has to offer here: Working with Us

 

Equal Opportunities

 

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

 

How to apply

Please now complete a short online application form. You will then be able to upload your CV.

 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

 

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications