Head of Business Improvement and Tenancy Services

This is an exciting time to join Arun District Council as we embark on a new chapter in the management of our homes and neighbourhoods. Having recently restructured our Housing Service, we are now keen to implement a range of service improvements and are looking for someone who can deliver the vision of our permanent post-holder* whilst supporting staff and projects to deliver excellence.

*Please note that this is a fixed term post for 12 months covering maternity leave.

As the Head of Business Improvement and Tenancy Services, you will lead an integrated, high-quality, and proactive team dedicated to delivering comprehensive and innovative business solutions across the Housing and Communities Service. The role focuses on enhancing customer experience, whilst ensuring value for money. The postholder will oversee and lead on key strategic projects that improve services for our residents including as we bring together our business improvement and tenancy services functions to deliver a cohesive and collaborative team, focussed on the needs of our tenants.

The postholder will champion continuous improvement, facilitate change, and ensure compliance with the Council's policies and regulatory requirements.

We’re looking for a housing professional with demonstrable strategic leadership skills and the ability to support service modernisation and performance excellence by fostering a culture of innovation, accountability, transparency, and continuous improvement, ultimately enhancing services provided to residents. They will manage key business improvement transformation projects, ensuring they are completed on time, within budget, and to high-quality standards. They will also ensure a high performing tenancy services team.

For more information about joining the Housing, Wellbeing and Communities Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.

CLOSING DATE: 5 May 2025 23:59pm

INTERVIEW DATE: TBC