Reading (On-Site)
Contract, Full time
No DBS check required
£32,654 - £35,235
37.00
Full Time - Fixed Term for 6 months
The responsibility of a Voids and Lettings Officer is to ensure the timely letting of all vacant homes owned and managed by Reading Borough Council. This includes managing information for those included on Homechoice at Reading, ensuring that this information is always up to date and relevant. It includes the assessment of priority for all applicants and shortlisting applicants for our vacant homes.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
The role will involve supporting individuals who need help registering on the new online platform, ensuring they understand the process and are able to successfully bid on properties. The officer will provide support to customers who require additional technical support or lack digital access, offering guidance and alternatives to ensure the customer is able to actively participate in the scheme.
The successful candidate will be proactive in reaching out to customers who have not activated their housing online account to offer help. They will oversee the inbox for Housing Online queries, addressing concerns and making recommendations to enhance the overall customer experience. They will keep track of common issues, feedback and propose improvements to the customer journey.
If you feel that you have the skills as described in the person specification but do not have any previous experience, we would still like to hear from you.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
About you
We are looking for:
- A self-motivated individual who gets job satisfaction from meeting targets.
- Someone who is organised and has the ability to multitask.
- Someone who is confident in their use of IT systems.
- Someone who is proactive and solution focused .
- Someone with great communication skills
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Sarah Evans, Voids & Lettings Team Leader via sarah.evans@reading.gov.uk
Closing Date: 18th November 2024
Interview Date: 21st November 2024
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.