Processing Officer - Challenges

We are seeking an ‘Informal Challenge’ Processing Officer in our Parking Services Team.  The successful candidate will be a well-organised, efficient person, and highly regarded. They will be able to adjust to demands and define priorities, work rapidly and accurately and have the ability to communicate effectively with other professionals, elected members, senior managers within the council and the general public.

The role will involve processing informal challenges in relation to TRDC & HBC Penalty Charge Notices issued in an accordance with the Council’s Parking Places Order and Parking Enforcement Policy for the Civil Enforcement Parking Area and On-street and Off-street parking, governed by the Traffic Management Act 2004. It will also provide a range of administrative support to the Processing Team.

The post holder will be kept fully aware of emerging changes in requirements and will be expected to be flexible in their approach to work reflecting the council’s requirement to work in partnership across the organisation.

The post is offered on a full time, permanent basis (36 hours per week). 

Benefits include:

• 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
• Local government pension scheme
• Flexi-Leave (opportunity to accrue extra work time that can be taken off later as extra leave -up to 2 days per month)
• Free gym membership
• Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
• Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
• Employee Assistance Programme

The Council operates a hybrid working system where employees may work up to three days per week from home.

Closing date:  Monday 19th May 2025, 10am