Hackney, London (On-Site)
Permanent, Full time
No DBS check required
Starting Salary of £28,000 per annum
About Us:
Wenlock Barn TMO is a key part of the community, providing housing management services in collaboration with Hackney Council. We’re committed to delivering excellent service to our tenants and ensuring that rental income is maximized for the continued growth and stability of our services.
Job Purpose:
We are seeking an Income Officer to manage rent accounts across a designated property patch, ensuring efficient rent collection, providing support to tenants, and enforcing tenancy agreements. You will play a vital role in minimizing arrears and maximizing income by liaising with internal teams, tenants, and external agencies.
Key Responsibilities:
Conduct benefit assessments and advise new tenants on rent obligations during sign-ups.
Monitor and manage rent arrears, negotiating repayment plans with tenants.
Provide housing benefit and welfare advice to tenants, assisting with benefit applications and resolving arrears issues.
Liaise with internal teams such as Voids, Lettings, Finance, and Maintenance to ensure rent collection processes run smoothly.
Coordinate legal actions related to arrears, including court appearances and evictions.
Work with external agencies (e.g., Housing Benefits, DSS) to resolve tenant payment issues and maximize income.
Required Skills and Experience:
Knowledge of housing and welfare benefits.
Strong communication skills with the ability to liaise with diverse stakeholders, including tenants, external agencies, and legal representatives.
Experience in rent collection and arrears management.
Good numerical skills and experience using IT systems for rent control and data management.
Ability to work in a customer-focused environment, providing efficient support and handling tenant complaints effectively.
Experience in administrative support, such as preparing legal documents, reports, and correspondence.
Why Join Us?
Contribute to the community by helping to provide secure and affordable housing.
Gain experience in housing management and tenant services within a collaborative and supportive team environment.
Access to training opportunities to enhance your skills in rent recovery, welfare benefits, and customer service.
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience to enquiries.wenlockbarn@hackney.gov.uk
Interview Date: TBC
JD Income Officer fnl 1024 (1).pdf