Client Affairs Service - Officer

We have an exciting opportunity for a Client Affairs Service Officer!

This role plays a key role within Adult Social Care and Safeguarding by supporting vulnerable people who lack the mental capacity to manage their own finances, by acting as court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee. 

The service aims to enhance the wellbeing of our customers whilst keeping them safe from financial abuse and ensuring their independence and choice are maintained.

Main Responsibilities

We have a hardworking and busy administrative team which ensures that client’s finances are well managed in their best interests. 

As a member of the team you will:

• liaise closely with the client, their carer’s, family and friends to enable the client to live as independently as they can. 
• be responsible for managing all of the client’s finances including utility bills, bank accounts, occupational pensions, DWP benefits and investments.

The Ideal Candidate

Working within The Client Affairs Service requires teamwork, good organisational skills and a good level of competency using IT systems.

You’ll also need:

• An understanding of the Mental Capacity Act and how it applies to Deputyship
• Knowledge of working with vulnerable adults who lack mental capacity to manage their own finances and property
• To plan and prioritise work to meet deadlines and work effectively under pressure
• Experience of working in an administrative or finance function
• Knowledge of benefits and pensions payable to service users by DWP etc
• The ability and experience to operate a computer-based information system and use Microsoft Office packages
• Experience of working with internal & external customers to provide an excellent quality service

We are currently working both from the office and remotely and it is anticipated that this will continue.

For more information about the role please contact: Samantha Main on 01785 854376. 

Interviews for this job role will be held after the Christmas period - week beginning 6 January 2025.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.