Anti Social Behaviour Officer

Medway Council Landlord Services owns and manages around 3200 homes in the Medway area.  We aim to provide excellent services to tenants.

We are a high performing customer focussed service.  Our performance is excellent when compared with other similar housing organisations.

We are looking for an experienced, dynamic, and highly motivated Anti-Social Behaviour professional to join our Tenancy Team and help us continue to provide excellent services to our customers.  Main duties include:

• To record, investigate and report on all incidents of ASB in accordance with Medway Council’s policies and procedures.
• To undertake a victim and perpetrator risk assessments, ensuring that vulnerable residents are identified and have appropriate support in place.
• To effectively investigate and manage serious cases of ASB and prepare for legal action where necessary.  To ensure that cases have been fully investigated following Medway Council’s policies and procedures
• To provide guidance to victims and witnesses through the legal process as a named contact including updating complainants and victims as to development of cases.
• To develop and maintain positive links with residents and agencies including the Police, Youth Offending Teams, Kent Fire & Rescue, Department for Work & Pensions, other council services, social housing providers, Probation Service, relevant community, and voluntary agencies.
• To represent HRA Housing in partnership meetings
• To attend resident surgeries, community engagement events and partnership meetings as required by the Tenancy Manager.  This will include but is not limited to multi-agency partnership meetings, adult and/or child protection conferences, domestic abuse MARAC’s and case conferences.
• Work closely with the Tenancy Management Officers where there is a cross over of anti-social behaviour and other tenancy breaches.
• Ensure that Medway Council are compliant in gas servicing and follow policy and procedure to refer cases to the Magistrates Court for an entry warrant.  You will represent the Council in Court for no access cases.
• To maintain a working knowledge of legislation related to anti-social behaviour, enforcement and data protection, ensuring attendance at training as appropriate.

You must be able to demonstrate:

• Experience of working in a front-line customer focused environment dealing with Anti-social Behaviour.
• Excellent customer service skills.
• A working knowledge of anti-social behaviour and tenancy management law and good practise.
• A commitment to teamwork, and to providing excellent customer services.
• A current driving license and daily access to a vehicle.
• A standard DBS check required.
• Able to prioritise and manage your own workload and meet competing deadlines.

In return we offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Car Benefit Scheme from Tusker
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers
• The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/

We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. 

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like an informal discussion on this role, please contact Chris Rourke (Tenancy Manager) on 01634 333344.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.

For further information please refer to the Medway information pack available as a download or to view online.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.