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This job has expired on LG Jobs.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

IT Technician (Ref: 2024_1052)

Isle of Wight Council

Isle of Wight Council logo

Isle of Wight (On-Site)

Permanent, Full time

Basic DBS check required

Please contact the school for more details

Commencing 7th Oct 2024


Contract Type: Permanent

Hours: 37 per week (Commencing 7th October 2024)

MEDINA HOUSE SCHOOL VACANCY

MEDINA HOUSE SCHOOL, School Lane, Newport, Isle of Wight PO30 2HS 

Tel: 522917 E-mail: admin@medinahouse.iow.sch.uk

Web: www.medinahouseschool.co.uk

Headteacher: Christopher Berry

 

 

We are looking for someone who is keen to launch or start their career in School IT Support.

This exciting opportunity involves resolving incidents using your initiative, knowledge, and problem-solving skills. You will use remote and onsite support tools to solve and fix issues and keep stakeholders updated throughout.

Your main responsibilities will be:

•Receiving calls/emails regarding IT issues from school stakeholders, which you will manage according to school compliances and SLA’s.

•Resolving incidents on initial contact when possible and keeping all relevant parties up to date.

•Deliver and maintain a rolling hardware equipment programme

•Action incidents and requests promptly and within SLA and escalate high priority issues to relevant parties.

•Retain ownership of incidents and requests until resolution and escalation.

•Maintain schools’ network and service delivery.

•Work alongside the headteacher in moving towards us being a cloud-based school

The successful candidate for this role will require:

•Excellent communication skills.

•Experience or keen interest in IT troubleshooting and problem solving.

•Proactive and innovative approach to the school IT on the whole.

•Effective Time management skills.

•Willingness to learn and succeed.

•A positive ‘Can Do’ attitude.

 

If you possess the required skills along with a proactive approach to problem solving, we invite you to apply for this exciting IT support role.

Medina House is a Primary Special School for children with complex learning difficulties aged 4-11. As part of our team, you will work for 5 days per week, 52 weeks per year. Hours to be worked 8.00-16:00pm daily except Fridays 8.00-15:30pm.

Completed application forms should be returned to the school. Visits to the school are welcome so please call us to arrange.


Closing date: Fri 27/09/2024 at 12:00
Job reference: IOWC/24/292120
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