Isle of Wight (On-Site)
Permanent, Full time
Basic DBS check required
Please contact the school for more details
Commencing 7th Oct 2024
Contract Type: Permanent
Hours: 37 per week (Commencing 7th October 2024)
MEDINA HOUSE SCHOOL VACANCY
MEDINA HOUSE SCHOOL, School Lane, Newport, Isle of Wight PO30 2HS
Tel: 522917 E-mail: admin@medinahouse.iow.sch.uk
Web: www.medinahouseschool.co.uk
Headteacher: Christopher Berry
We are looking for someone who is keen to launch or start their career in School IT Support.
This exciting opportunity involves resolving incidents using your initiative, knowledge, and problem-solving skills. You will use remote and onsite support tools to solve and fix issues and keep stakeholders updated throughout.
Your main responsibilities will be:
•Receiving calls/emails regarding IT issues from school stakeholders, which you will manage according to school compliances and SLA’s.
•Resolving incidents on initial contact when possible and keeping all relevant parties up to date.
•Deliver and maintain a rolling hardware equipment programme
•Action incidents and requests promptly and within SLA and escalate high priority issues to relevant parties.
•Retain ownership of incidents and requests until resolution and escalation.
•Maintain schools’ network and service delivery.
•Work alongside the headteacher in moving towards us being a cloud-based school
The successful candidate for this role will require:
•Excellent communication skills.
•Experience or keen interest in IT troubleshooting and problem solving.
•Proactive and innovative approach to the school IT on the whole.
•Effective Time management skills.
•Willingness to learn and succeed.
•A positive ‘Can Do’ attitude.
If you possess the required skills along with a proactive approach to problem solving, we invite you to apply for this exciting IT support role.
Medina House is a Primary Special School for children with complex learning difficulties aged 4-11. As part of our team, you will work for 5 days per week, 52 weeks per year. Hours to be worked 8.00-16:00pm daily except Fridays 8.00-15:30pm.
Completed application forms should be returned to the school. Visits to the school are welcome so please call us to arrange.