Building Maintenance Officer

We’re expanding our small team of supporting Officers, based in our Building Maintenance office at Hurst Green, Surrey.

About the Role

You’ll be helping us in our drive to ensure tenanted homes remain safe and secure by handling requests for repairs or maintenance from a range of customers via phone and email. Working alongside our service operatives and supervisors you’ll triage requests and schedule appointments, as well as ensuring works are carried out promptly. To complete the process, invoices received must be checked for accuracy, and computer records updated to reflect meaningful review information.

We provide a friendly, enabling, and motivating work environment, often collaborating with other teams to achieve successful outcomes.

Who we’re looking for

The person we are seeking will be a good problem solver, with a keen eye for detail, have a professional telephone manner and want to provide the highest standard of customer service possible.

Our team handles calls from minor water leaks to more urgent repairs such as no heating or hot water in a full block of flats for example. Sometimes our customers can be upset or angry, so confidence, communication, emotional resilience, and empathy are must-have key skills in this role. With these skills, you can understand and respond well to the different ways our customers can react, and ensure they receive a positive customer service journey.

Administratively you must be able to navigate computer systems, have strong organisational skills with the ability to prioritise your own workload, as well as work as a team towards shared goals and KPIs.

What we offer

When you join us your expertise/skills/experience will be valued and your career development will be our priority.

We are committed to creating a collaborative and innovative environment which empowers our employees/you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.

We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable.

We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.

We are conveniently located close to Hurst Green Station and have on-site parking.

In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (requiring presence in the office for a minimum of two days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.

Please visit our website for more information about working for us www.tandridge.gov.uk/jobs and download our Working for Tandridge guide.

Diversity statement

At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.

We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.

Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Want to know more?

If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.

If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail our Building Maintenance Manager jgubby@tandridge.gov.uk