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What:

Where:

Customer Services Advisor

Rutland County Council

2 days left to apply

Rutland County Council logo

Apply now

Rutland - Oakham (Hybrid)

Permanent, Full time

No DBS check required

£24,294 - £25,979

37 hours


JOB TITLE:            Customer Service Advisor

Contract:                Permanent

Hours:                    37

Salary:                    £24,294 - £25,979

Closing date:         29.09.2024 @ midnight            

We are looking for an enthusiastic and confident Customer Service Advisor to join our fantastic Customer Services Team at Rutland County Council.  This is a chance to make a positive difference to how we deliver effective customer services to our Rutland Community.  As a unitary council we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customers’ experience.

About you…

  • Experience in a similar Customer Service Advisor role delivering a “one-stop” service
  • Confident, and adaptable with excellent interpersonal and communication skills
  • Able to act with diplomacy and tact at all levels and be discreet with confidential information
  • Able to deal with challenging situations whilst remaining calm and professional
  • Solution focused, able to resolve queries and deliver positive outcomes for customers

About the role…

As a Customer Service Advisor, you will be responsible for:

  • To act as the first point of contact for customers
  • To take responsibility for resolving customer enquiries in professional efficient and sensitive manner
  • To record and maintain customer contact information accurately and in line with the available technology
  • To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries

Not everyone can deliver effective customer services, however this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.

The Customer Service Advisor interviews will be held 09/10 October 2024. 

Please be advised this could be subject to change, in which case we will give appropriate notice.

Our offer to you:

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service.

We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be.    Our benefits go beyond the salary – being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff.

Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice.  As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.

Find out more:

To learn more about working with us visit edungworth@rutland.gov.uk

If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.  Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.

 


Closing date: Sun 29/09/2024 at 23:59
Job reference: RES/0924/30595
Vacancy downloads:

Customer_Service__Advisor_jd_0824.pdf

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