Hospital Housing Triage Officer

Hospital Housing Triage Officer

Scale 3 £25,584 - £27,711 per annum

37 hours per week

Fixed term until 31 March 2026

The Housing Enablement Team (HET) are looking for a Hospital Housing Triage Officer with housing experience who can triage all referrals into the service and undertake any appropriate actions relevant to the role, before referring onto another member of the team if further support is required.

We are looking for a knowledgeable individual who is passionate about helping people resolve their housing problems to join our friendly team and help us to continue delivering a first-class service to our patients and partners.

Candidates must have: -

• A good working knowledge of Word and Excel and SharePoint with administrative experience.
• The ability to work with minimum supervision and prioritise your own workload.
• A good understanding of NHS hospital discharges, and the pressures associated with this.
• Previous experience of working sensitively with patients and partner agencies as well as the ability to work in a pressured environment.

Your role will be to provide administrative support to the team and service manager to ensure all reporting data is kept up to date for reporting purposes.  To be the first point of contact for the HET via the duty line and inbox and to ensure referrals are allocated to the appropriate officer and to deal with all enquiries from customers and partners.

You will on occasion be expected to assist the HET practically, obtaining supplies or managing bookings to ensure that patients are discharged on time.

You will have previous experience of working with or dealing with vulnerable people and have a good understanding of issues facing vulnerable people, including the homeless and those with mental health issues.

Job Description and Person Specification

This post will be based at Blaby District Council, however the post covers the three UHL hospitals (LRI, Glenfield & Leicester General), all Community Hospitals in Leicester, Leicestershire & Rutland, the Bradgate Mental Health Unit, the Mental Health Rehabilitation Units and the Mental Health services for Older Persons (MHSOP) wards and you will therefore on occasion be expected to visit these sites to assist the HET to attend meetings, or events. 

You must be willing to undergo an Enhanced DBS check and have a vehicle, full driving licence and business insurance to be able to travel around Leicester City, Leicestershire County and Rutland in order to undertake duties.

Benefits of working with us include a local government pension scheme, exciting career opportunities and flexible working including a flexi-time scheme. To find out more, click on the link Employee benefits

For an informal discussion about the role, please contact Vicky Rollings, Housing Enablement Team Leader on 07768725284.

To apply for this exciting opportunity, please select the 'apply online' button below.

Should you have any technical issues when applying, please email the Human Resources team at human.resources@blaby.gov.uk

 

Closing date:      1^st January 2025 midnight 

Interview date:    13^th January 2025

Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore as a Disability Confident Employer and to show that we commit to the Armed Forces Covenant, we offer a Guaranteed Interview Scheme. Further information can be found on our jobs page.