Income Officer

We are looking for two enthusiastic, committed, and self-motivated individuals to join our top quartile performing Income Recovery Team within our Housing Management Department.

The successful candidate will assist customers in meeting their rent liabilities and take appropriate action to achieve this, ranging from monitoring and managing all aspects of rent recovery through to providing timely money advice and support to maximise household income. The role involves visiting customers in their own home, preparation of legal documentation and attendance at Court.

You will have previous experience of working in income collection/recovery and be able to demonstrate your knowledge of current social housing issues, debt recovery legislation, and welfare benefits. You must possess excellent communication and interpersonal skills and can work on your own initiative.

You will require 3 x GCSE’s Grade A –C to demonstrate literacy and numeracy skills or equivalent, a full driving licence and access to a motor vehicle during working hours are essential.  

The role enjoys a generous level of annual leave, agile working, and a Local Authority Pension

To apply, please submit a CV and a supporting statement (maximum 3 pages).

For an informal conversation about the role please contact Chris Sills, Team Leader (Income Recovery) on 01623 450000.

Closing date: 26 February 2025

Interviews: 11 March 2025