Portsmouth (On-Site)
Temporary, Full time
No DBS check required
£35,000 - £44,999
FULLTIME
Estate Manager
Fixed Term Contract/Secondment for 12 months
Salary: Band 9 - £36,647 - £40,220 p.a.
37 hours per week
The Service:
Portsmouth City Council Housing Service manages over 17,000 council owned and leasehold properties in Portsmouth and Havant making it the largest social landlord in the area. If you are successful in your application you will be required to work at any one of the seven Area Housing Offices.
You will join an experienced management team ensuring the delivery of an effective service to meet our customer’s demands. The Estate Manager leads and develops the Housing Officer team. Estate Managers are a significant influence within the area office management team assisting the Area Housing Manager to understand how the Housing Officer team perform against the stated purposes for our services, and how effectively our services pull together to meet the customer’s needs.
What is the role?
You will be responsible for leading and developing a team of Housing Officers and to equip them to deliver effective responses to a range of tenancy management issues.
Primarily, you will lead and support Housing Officers in:
- Managing rental income, ensuring they are equipped to engage and enable our customers to make good financial decisions that mean they can sustain rent payments.
- Letting empty properties and working with all the stakeholders who are part of this process.
- Responding effectively to reports of Anti-social behaviour, liaising with other agencies/services as needed.
- Providing advice and guidance on key tenancy issues including successions, assignments and priority housing transfers.
You will be expected to continually develop the skill set of Housing Officers so they become more effective in their role leading to an improvement in service to our customers. You will do this by modelling and reinforcing correct behaviours, addressing training needs or skills gaps. The role will also include ensuring our processes facilitate 'doing the right thing' for customers and taking action to remove any barriers to good service.
Who is the person?
You need to:
- Have current experience of working in a challenging front line service as you will be supporting housing officers in dealing with customers with a range of social issues.
- Be able to lead a team of housing officers, offering support and advice to make them more effective in their role. You must be able to demonstrate that you have the required skills and knowledge of the housing officer role to equip housing officers to work in a way which results in better outcomes for customers.
- Be able to make decisions in a structured and transparent way to resolve complex issues from a customer perspective using initiative and judgement.
- Be able to use data/measures to influence where and how you spend your time.
- Be able to identify, and act on, the barriers that prevent effective service delivery to continuously improve performance.
- Knowledge of welfare benefits desirable.
- knowledge of landlord and tenant law, court process and relevant statutory powers would be an advantage.
- Have the ability to communicate effectively at all levels, from the most socially disadvantaged tenant to a senior professional including MPs and local ward Councillors.
- Demonstrate that you have the appropriate skills needed to be able to effectively manage staffing issues as they arise, such as sickness absence, disciplinary, general welfare and on-going recruitment.
- Be competent using a variety of IT systems such as Excel and other office applications.
- Be flexible as you may be required to work from any of the 7 Area Housing Offices and attend resident meetings during out of hours.
- Have a current driving licence and daily use of a vehicle.
Closing date: 14th October 2024
Assessment/interview process: w/c 21st October 2024
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!
If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your application form.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
- A generous pension scheme
- Up to 31 days annual leave per year pro rata + bank holidays
- A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
- Free Access to Employee Assistance Program (EAP) and wellbeing support
- Access to a wide range of training and development opportunities including apprenticeships
- Potential to purchase additional annual leave
- Business travel support and initiatives, including bike loans