Housing Triage & Allocations Officer

Are you looking for a career in housing and in helping to reduce homelessness? 

Are you interested in joining our expanding Housing Options Team at Tunbridge Wells Borough Council? 

If you answered yes, the post we’re seeking to fill could be for you.

We are looking for someone to join our Housing Triage and Allocations team. You will be responsible for assessing housing register applications and the daily running the Council’s Housing Register in accordance with the Council’s Allocations Scheme and Part6 of the Housing Act 1996. This includes making enquiries with customer, obtaining required documentation, evidence, banding decisions, verifications and assisting with shortlists.

Your role will also involve triaging customers who are seeking housing assistance, presenting as homeless or have been threatened with homelessness. You would be required to help carry out the initial enquiries which will support the casework of the Housing Options Advisors. You will be working as part of the Allocations Team alongside other colleagues in the wider Housing Options Team.

Who you will be

We are looking for someone who has worked in a customer facing role within a housing team or post. You will have working knowledge of housing allocations and homelessness legislation along with the understanding of the welfare benefit system and welfare reform changes.

You will need to be resilient and able to deal with complex queries and have experience of working with vulnerable adults and young people. It is important for the successful applicant to demonstrate compassion, empathy and be pragmatic.  

What you get in return:

• 22 Days Annual Leave plus bank holidays, increasing to 27 after 5 years’ continuous service
• Membership to Local Government Pension Scheme with 19.7% employer contribution
• Career development and training opportunities
• Access to eye care vouchers and VDU Glasses
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Hybrid Working
• Free parking 

 

To find out more take a look at the Job Description and Person Specification below. Applicants must be able to demonstrate all essential requirements as listed in the job profile.

For an informal discussion about this post, you can contact Katie Osadchuk, Housing Allocations Team Leader via email on Katie.Barclay@Tunbridgewells.gov.uk or 01892 554 119

Our competency framework describes what's expected from our employees in terms of attitudes and behaviors. To view our core competencies, click here

Closing Date: 15 January

Interview Date: 22 January