Brent Civic Centre, Engineers Way, Wembley, Middlesex HA9 0FJ (Hybrid)
Permanent, Full time
No DBS check required
£32,421 - £34,491 p.a. inc. London weighting
36 hours
1. To represent Brent Customer Services as the first point of contact for visitors to the Council. This will include the Welcome Desk and Community Hubs, providing residents, customers and other stakeholders with first contact resolution for multiple service area enquiries.
2. To undertake frontline meet and greet, reception and customer service responsibilities, including assisting residents with digital self-service advice and guidance.
3. To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
4. To identify customers with more complex needs and ensure they are supported appropriately including by Hub advisors.