Magdalen House (On-Site)
Permanent, Full time
No DBS check required
Grade G, SCP 20 - 25, Salary £30,296 - £33,945 (pay award pending)
36 hours
ASC Triage Team – Customer Access Adviser (Triage Officer) Advert
Employer: Sefton Metropolitan Borough Council – Adult Social Care Department
Salary: Grade G (£30,296 - £33,945)
Location: Magdalen House
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
Closing Date: 30th September 2024
Interview Date: 23rd & 24th October 2024
An exciting opportunity has arisen in the Adult Social Care Service within Sefton Council for 2 Customer Access Advisers (Triage Officers) to be based at Magdalen House Bootle.
The role
The Triage Team acts as the first point of contact by phone or in writing for persons wishing to access services from Adult Services and also offers information about voluntary and independent social care agencies operating within Sefton.
Initial Contact conversations are focussed on preventing or delaying the need, wherever possible, for dependence on long term formal care. This replaces a deficit model approach to social care and replaces this with a commitment to delivering a strengths-based approach.
We are looking for highly self-motivated individuals with drive and enthusiasm, a positive outlook and a commitment to a flexible team approach to work.
The above vacancies provide a challenging opportunity to people who enjoy working in a busy and demanding environment, offering advice and information to callers, taking requests for assessments/ services and liaising closely with social work teams and other relevant bodies. It also offers excellent scope for personal and professional development.
Candidates will need to demonstrate relevant previous experience in customer care, have a good understanding of Social Services, excellent IT and communication skills together with a ‘can do’ attitude.
The opening hours for the team is 08:45 – 17:30 (Mon-Thurs) & 08:45 – 16:00 (Fri).
Who are we?
Sefton is a diverse and exciting local authority that is on a journey of aspiration and ambition as it works towards delivering its exciting Sefton 2030 Vision. This journey is shared with our partners and communities as we strive to ensure Sefton is a confident and connected Borough.
Sefton as a Place to Live and Work
Boasting 22 miles of stunning coastline, Sefton is a leading coastal tourist destination with a flourishing visitor economy. Spanning the busy Port of Liverpool, the famous Antony Gormley’s ‘Another Place’ installation, attractive beaches and dunes, to the resort town of Southport, the diversity of the Borough provides a unique mix of urban and natural setting.
This is a diverse and exciting Borough where people can enjoy a great work-life balance. With excellent transport links, Sefton is well placed for accessing cities across the Northwest, including Liverpool, Manchester and areas such as the Wirral, Halton and Knowsley.
This is an exciting time to come and work with us. We want to hear from people who possess drive and passion. We need committed Social Workers to support our development, improvement plans and outcomes for vulnerable adults in our community.
Our Vision and Journey so far….
Sefton Adult Social Care have high aspirations for the service to work with our most vulnerable residents to complete excellent person-centred and high-quality assessments, the outcomes of which will positively impact on well-being and support people to live healthier lives.
We are in the process of expanding our early intervention and prevention offer to our residents, using innovative approaches and the latest technological solutions. Sefton Adult Social Care have an ethos of coproducing and codesigning services with our residents and stakeholders to ensure they meet the needs of our service users whilst ensuring that we respect people’s dignity, rights, and choices.
As a service we recognise the importance of increasing choice enabling people to have control over their lives, and we are committed to improving outcomes and maximising independence of our service users.
Our offer to you
To be part of an established, caring, and welcoming team
- Access to good quality, monthly, reflective supervision
- A comprehensive induction programme
- A wide variety of career progression routes bespoke to individual training and development needs as identified in annual PDRs
- 27 days annual leave (pro-rata) rising to 32 days after 5 years continual service plus 8 bank holidays
- Enhanced sick pay, maternity/adoption leave pay and maternity support leave schemes.
- Excellent pension scheme.
- Opportunities for agile/flexible working
Guidance_Notes_Completing_an_Application_Form_Jan_2024.pdf
2._20240902_Triage_OIfficer_-__Job_Description___Person_Specification_.pdf