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Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.</strong></p>\n<p>We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!</p>\n<p><strong>The Role:</strong>  </p>\n<ul>\n<li>You will be responsible for developing the technology that supports our customer services including our Contact Centre platform and new case management system.</li>\n<li>You will set the business design principles for these systems ensuring the core functionality such as booking, paying, reporting etc are fit for purpose.</li>\n<li>You will ensure that these systems support our aims of providing streamlined services which are simple for customers to use and for us to administer.</li>\n<li>You will work across the Council, reviewing customer journeys and identifying opportunities to simplify customer journeys, generate efficiencies and to digitise.</li>\n<li>You should be passionate about customer experience and have the desire to make services as simple and as accessible as possible.</li>\n<li>You will need a sound understanding of contact centre and case management systems and how these can drive improvements in service delivery.</li>\n<li>You will need to work closely with suppliers, individual council services, ICT colleagues and our politicians to ensure that these systems meet the needs of all.</li>\n</ul>\n<p><strong>Our offer to you:</strong></p>\n<ul>\n<li>\n<strong>At least 27 days holiday</strong> rising to 32 after 5 years service.- option to purchase further days</li>\n<li>\n<strong>Agile working</strong> - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.</li>\n<li>\n<strong>Part of the Local Government Pension scheme</strong> – option to join the AVC scheme-  </li>\n<li>\n<strong>Progression</strong> - opportunities and training through a wide range of high quality learning</li>\n<li>\n<strong>Health and Wellbeing</strong> - offer including Employee assistance programme</li>\n<li>\n<strong>Cycle to Work</strong> and <strong>Travel Pass</strong> Schemes </li>\n<li>\n<strong>Drive Time</strong> – a salary sacrifice car lease scheme</li>\n<li>\n<strong>Family friendly policies</strong> with enhanced leave  </li>\n<li><strong>Discounted Gym Memberships </strong></li>\n<li>\n<strong>Employee Volunteering Scheme</strong> </li>\n<li>\n<strong>Medicash</strong> </li>\n</ul>\n<p>Click on this link to view our Recruitment video and what life is like working at Liverpool city council -  <a href=\"{{SIGN-IN-REQUIRED}}\">https://vimeo.com/942364338</a></p>\n<p><strong>Closing Date for this role is:</strong> 29th of September 2024</p>\n<p>If you would like to talk to a member of the team about the role or have an informal discussion, please contact – Paula Moss at paula.moss@liverpool.gov.uk.</p>\n<p>Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. </p>\n<p>If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk</p>\n<p>Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. 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