Lead Complaints and Tribunals Officer

Ealing Council are recruiting a Lead SEND Complaints and Tribunal Officer 

for a permanent position starting as soon as possible 

As the Disagreement Resolution and Tribunal Manager, you will work closely with Ealing Legal Services and will be responsible for supervising a SEND Tribunal and Complaints officer, leading on management of SEND appeal cases , resolution of disagreement and providing guidance to EHC Coordinators and the SEN Assessment Service on the law, caselaw and regulations pertaining to education and EHC Needs Assessment Process.   

The main areas of responsibility will be:  

• Taking the lead in working with our legal team to manage appeals to SENDIST (Special Educational Needs and Disability Tribunals) providing instructions to legal services in relation to specific cases.
• Representing the Local Authority at Tribunal hearings and Mediations.
• Effective management of Tribunal appeals, complaints and disagreement resolution.
• Provide advice on complex case management 

*(Please refer to the attached Role Profile for a comprehensive description of responsibilities)  

You will also be expected to play a central role in developing and improving the implementation of the Children and Families Act 2014 and relevant legislation.

You will be working within an experienced and supportive team and have many opportunities to extend your skills and experience as well as opportunities for progression. Continuous professional development is actively encouraged. 

We are based in offices near the centre of Ealing Broadway within minutes of bus, tube and train connections at Ealing Broadway station. 

This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.  This requirement relates to Part 7 of the Immigration Act 2016.  

Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check. 

This role is subject to Ealing’s enhanced vetting process. 

Closing date:  02 December 2024.