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Job Title: DRT Fleet Co-Ordinator Starting Salary: £30,559 progressing to £33,366 Hours: 37.0 Location: Hertfordshire Contract Type: Fixed Term End Date Directorate: Growth & Environment
About the team
This is an exciting opportunity to join a fast-growing team that deliver a series of transport projects which aim to improve access for residents to healthcare, education, employment, and leisure activities.
About the role
This position requires flexible working arrangements, working for a service that operates 7 days a week, with office, on-site and home working involved, based on the needs of the service.
You will oversee and co-ordinate the daily shift operations for the HertsLynx Demand Responsive Transport (DRT) service in The North and East of Hertfordshire, including driver management, customer service management and fleet operations.
Oversee and coordinate driver rotas/shift patterns and ensure the service is fully staffed account for holiday and possible sick days.
Tackling complex operational and logistical issues
Using a digital technology software to optimise routes and bookings
Ensuring vehicle maintenance programme is upheld and liaise with the fleet management team to report and organise any repairs that may need to be done.
Act as main point of contact for customer services, monitoring the customer support inbox and responding to any customer queries via phone or email. Including taking bookings via the phone line.
The DRT Fleet Co-ordinator will be an integral part of the HertsLynx operations, and which will contribute to creating a cleaner, greener and more sustainable Hertfordshire. We are looking for a confident individual, capable of using their initiative to work effectively in some complex and challenging situations.
About you
Essential
Excellent communication skills to deal with a wide range of customers and service users, both written and oral skills
Ability to work in a team as well as independently
Confident and competent with technology
Good time management and organisational skills
D1 licence
Desirable
Previous experience in a similar role would be advantageous
This job role is within the Community Services, level COM8 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Peter.Nagy@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 4th/5th of November 2024
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Driving required You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.